Roman Ivory/Pebble Rug

Clean spills immediately by blotting with a clean, dry sponge or cloth. Appropriate rug pad is highly recommended on all surfaces to prevent slipping, add cushion, and improve durability. For vacuuming, use a vacuum cleaner without a beater bar or one where you can set the bar to the highest pile setting. If your vacuum has variable power settings, set on low. Vacuum full length of the rug, turn and repeat to the next area, rather than back and forth motion.

We want you to 100% love your purchase. We would love to help make sure that the piece you want fits right in at home, that's why we're available 24/7 to chat prior to placing your order (hit that bubble on the bottom right corner!). If you have any questions about what we sell, or how it'll fit, please reach out prior to making your purchase.

We do offer a refund/exchange policy, but it is limited. See below for more information.

* Virtual Design does not have a return policy.

Overview

Sometimes people change their minds, and that's OK! We offer a limited 14-day return policy if what you bought isn't quite what you're after. All returns will be refunded when we receive the item, and you will not receive a refund on the original shipping cost. The customer is responsible for shipping the product back to us.

PLEASE NOTE:

All vintage rugs we sell are pre-owned. Wear, discolouration, repairs and other imperfections are celebrated and considered normal, not defects. 

Final Sale

All sale items are final sale. Please be sure to measure prior to purchase!

Manufacturer Defects and Damaged Items

All damaged or defective items must be reported to us within 48 hours of receiving the item. They will be subject to inspection and approval before a refund or replacement will be issued.

Ready to return?

Please fill out the form below to request a return and await our response for confirmation.